Privacy Policy | Noya Clinic

At Noya Clinic, we are committed to protecting your privacy. This policy explains how we collect, use, and protect your personal and health information in accordance with the Privacy Act 2020 and the Health Information Privacy Code 2020.

1. Information We Collect

To provide safe and effective cosmetic injectables and medical-grade skin treatments, we collect:

  • Identity Data: Name, date of birth, and contact details.

  • Health Information: Medical history, current medications, allergies, and previous aesthetic treatments.

  • Visual Records: "Before and after" photographs (essential for clinical records and monitoring treatment progress).

  • Payment Data: Transaction history and billing information.

2. Purpose of Collection

We collect this information to:

  • Assess your suitability for clinical treatments.

  • Develop a personalised treatment plan and ensure your safety.

  • Maintain accurate clinical records as required by New Zealand health regulations.

  • Communicate appointment reminders or clinical follow-ups.

3. Storage and Security

In line with the Health Information Privacy Code, we take all reasonable steps to ensure your data is secure.

  • Digital Records: Stored on encrypted, password-protected clinical software.

  • Physical Records: Kept in locked, secure cabinets (if applicable).

  • Retention: We retain health information for a minimum of 10 years from the date of your last treatment, as required by the Health (Retention of Health Information) Regulations 1996.

4. Disclosure of Information

Your information is confidential. We will only share it if:

  • You provide explicit consent (e.g., sharing "before and after" photos on social media).

  • It is necessary for your medical care (e.g., consulting your GP or a specialist).

  • We are required by law (e.g., reporting an adverse event to health authorities).

5. Your Rights

Under the Privacy Act 2020, you have the right to:

  • Access: Request a copy of all personal and health information we hold about you.

  • Correction: Ask us to correct any information you believe is inaccurate.

6. Contact Us

If you have questions regarding your privacy or wish to exercise your rights, please contact our Privacy Officer at:
[admin@noyaclinic.co.nz]

If we cannot resolve your complaint, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz.